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FAQ

What is your Returns Policy?

Returning an item
All goods purchased from Simon Says Dress Up may be returned for refund or exchange. The following conditions must be met:
You must contact us within 7 days of receipt of your order via email or telephone to confirm that you wish to return your item(s). Please supply your order number during any correspondence. You will be issued a returns number which must be included within the returned parcel. Failure to do so may delay any refund or exchange.

All items must then be returned within 14 days. If a refund is required, this will usually be processed within one week, and always within 14 days. When a replacement item is required, this will usually be dispatched within 48 hours of receipt of the returned item. Please note that a delivery charge will be incurred for all exchanges (unless the item is faulty).

You must return the item in it’s original condition and packaging, unworn, unwashed and with any labels intact. If the product or packaging is in any way missing or damaged we will be unable to refund or replace. Please note that all returned items are thoroughly checked on arrival for signs of wear or damage.

Cost and risk of return will be at your expense and you are responsible for any returned goods until they reach us.

Items must be returned to RETURNS, SIMON SAYS DRESS UP,  3 IMPHAL CLOSE COLCHESTER, ESSEX, CO2 9RE UNITED KINGDOM

Please also note the following points:
Outbound shipping and packaging costs cannot be refunded.

We are unable to replace an item until the original is returned to Simon Says Dress Up. If you need an item in a hurry we suggest you place a second order for the new item and send the original back at a later date.

If the returned item arrives outside the 14 day period but within 20 days of receipt we will happily accept the item and refund the goods to the value of 75% of the purchase price (excluding shipping)

Certain products are excluded from our general returns policy for hygiene reasons – these are hosiery items, underwear, hats with hair combs, facial hair, teeth and make up – these cannot be returned.

NOTE: Wigs cannot be returned if the tag has been removed. If the tag is still attached and the wig has not been tried or styled, it can be returned as per our general returns policy above.

SALE ITEMS CAN ONLY BE EXCHANGED OR WE CAN OFFER A CREDIT NOTE (VALID FOR 6 MONTHS)

What Are Your Contact Details?

Telephone: 01206 562216 Mon-Sat 10am-6pm

We understand that some people would prefer to talk to someone rather than using email. We are quite happy to answer any questions or queries over the telephone. We are also happy to take orders over the phone as, again, we are aware that some feel more comfortable purchasing products in this manner. Unlike may other companies, our web prices and phone prices are identical.

Email: store@simonsaysdressup.co.uk

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VAT NUMBER: 151548907

Can I Collect My Order?

No, I am afraid we do not have customer premises available.

Is your website secure?

We've made our ordering process so easy, it's simply a matter of clicking on 'order' buttons located next to each product. But what really happens to your personal information after that? At what point does your information become 'secure' and 'encrypted'? At Simon Says Dress Up you can order online with confidence, knowing that your personal information is fully encrypted and using SSL and industry standard transaction protocols.

What methods of payment do you accept?

We accept all major credit and debit cards including Visa, Mastercard, Maestro, Solo and American Express. We are also happy to take payments through Paypal or by cheque/postal order. Please note that we are unable to ship any goods until cheques have cleared.

Why has my payment been refused?

Please ensure that you have entered all your details exactly as they appear on you card. The smallest typing mistake may cause problems. You also need to ensure that your billing address is correct as this will be used to validate your details. When using a Maestro card you may be required to enter the expiry date on the card twice in place of an absent issue number (please see the special instruction note at the top of the card details page)

Are my details kept private?

Yes. Any information that you supply to Simon Says….Dress Up will be treated as strictly confidential. We will never supply addresses or any other information to a third party.

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