FAQ

GENERAL FAQ

• Is your website secure ?
• Do I have to register before ordering?
• How do I make a purchase?
• What methods of payments do you accept?
• Do you hire costumes?
• Why has my payment been refused?
• Are my details kept private?
• I have a question – can I talk to someone?
• What are your office hours?
• A Product is showing as ‘out of stock’ – when will the item likely be available?
• Can I order an item if it is not in stock?
• Do you offer discounts on listed prices?
• I am unsure which size to order – what do you recommend?
• Can I order part of a costume?
• Can I order two or more costumes to try on and return those that are unwanted?
• I cannot find the item that I require on the website – could you order it for me?
• What are the washing instructions?
• Should I receive a confirmation email?
• I need my order by a specific date – will it arrive in time?
• Can I collect my order?
• Can I change my order?
• Can I cancel my order?
• What is your Returns Policy
• Delivery
• Contact Us